Terms of service
Service
ITAssist provides remote IT support for individuals and small businesses: diagnosis, cleanup, security, configuration, Windows recovery, and support by the hour or by subscription. The service provider is identified in the Legal notice.
Quote and price
Before starting you receive the price and expected duration in writing. If something else is needed during the job, we tell you first and go ahead only if you confirm.
Payment
Payment is made online, in advance, with the secure link you receive together with the confirmed quote. The session is scheduled after payment. Subscriptions are paid monthly in advance.
Failure to perform and refunds
If for reasons on our side the job cannot be carried out, we refund the amount paid for the part not performed.
Right of withdrawal for consumers
If you are a consumer, you have a 14-day right of withdrawal for distance services under the Italian Consumer Code. If you expressly ask us to start the service before that period ends and the service is fully performed, you lose the right of withdrawal.
Remote session and security
You start the session and can stop it at any time. We never ask for passwords or codes for bank accounts or cards, and we do not contact you on our own initiative.
Backups and liability
Before risky work we recommend a copy of your important data. We are liable for damage caused by our fault within the limits allowed by law; nothing here limits the rights the law gives to consumers.
Personal data
Data is handled as described in the privacy notice.
Governing law
Italian law applies. For consumers, mandatory consumer protection rules remain in force.