Get help
Remote IT support

Watch your screen while we fix it.

You start the session, watch every step live and end it whenever you like. The price is fixed and you know it first.

Describe your problemSee services
No permanent accessNo banking passwordsPaid online in advance
Who works for you

Specialised technicians, at your disposal.

ITAssist technical supportSpecialised technicians · remote

Behind every request there is a technician who knows the problem, works methodically and explains what they are doing. No automated replies: you talk to the person working on your computer.

  • Windows and PC
  • Email and backup
  • Security
  • Printers
  • We only reach out if you wrote firstWe never call you on our own initiative: whoever does is almost always a scam.
  • You start the sessionYou watch it in real time and can end it whenever you like.
  • No banking passwordsWe never ask for passwords or codes for accounts, cards or online banking.
  • Price in writing firstNo surprises: if more is needed, you decide.
Services for individuals

Common problems, clear pricing

Every job has a fixed price given before it starts. If something else is needed, we tell you first and you decide.

Diagnosis and cleanup

Your PC is slow or freezing. We find what is slowing it down, remove the clutter and update it.

€3530-45 min
Request

Viruses and security

Removal of viruses and unwanted programs, plus securing your accounts and system.

€4960 min
Request

Email, printer, backup

Guided setup of email, printer and safety copies of your files.

€4545-60 min
Request

Windows recovery

Reinstall and restore your settings when the system can no longer be repaired.

€7990 min
Request

Support by the hour

Several problems in one session, or ongoing help for a small business.

€551 hour
Request

Can't see your problem?

Describe it in your own words. We reply with price and duration, no commitment.

Write to us

The exact price is always confirmed in writing before the job starts.

How it works

From request to problem solved

  1. 01

    Describe the problem

    Fill in the form. We reply with price and duration before doing anything.

  2. 02

    Confirm and pay online

    Accept the quote and pay with the secure link we send you. We agree a time together.

  3. 03

    We connect

    You start the remote session and watch it live. You can stop it whenever you like.

  4. 04

    We fix it and explain

    We tell you what we did and how to avoid it happening again.

For firms and small businesses

A technician always on hand

A fixed monthly fee to keep computers updated, backups checked and quick help available when you need it.

Basic

€129per month, up to 3 workstations
  • Updates and security checks
  • Monthly backup verification
  • 2 hours of remote support included
Ask for details
Recommended

Office

€279per month, up to 6 workstations
  • Everything in Basic
  • 4 hours of remote support included
  • Reply within half a working day
  • Monthly report on status and risks
Ask for details

Custom

Quotemore workstations or special needs
  • Agreed hours and response times
  • Written data processing agreement
  • Dedicated contact
Let's talk
Get help

Tell us what is happening

The more detail you give, the more accurate the quote. We reply with price and duration, no commitment.

Prefer to write to us directly?
info@itassist.it

Frequently asked questions

How does remote support work?

We send you a quote, you confirm it and pay online. Then you install a connection program we point you to, start the session and watch everything we do. At the end you close the session and the connection ends.

Is it safe to give access to my computer?

It is, if you give it to someone you contacted yourself and only for the length of the job. We will never ask for banking passwords and we do not stay connected afterwards.

How much does it cost and when do I pay?

The price is fixed and given before we start. You pay online in advance, with the link that comes with the quote. If we cannot carry out the job for reasons on our side, we refund the amount.

Do I get an invoice or receipt?

Yes, for every job you receive the tax document required. Businesses can add their VAT number and billing details to the request.

Which program do I need to install to connect?

Before the session we tell you what to use. Often Quick Assist is enough: it is built into Windows 10 and 11 and free. You start it and give us a code. Or we point you to a free connection program. Either way you start and end the session.